Patient Rights and Responsibilities

We are committed to a care experience that respects every patient’s dignity and supports their involvement in decisions about their health. Understanding patient rights and responsibilities helps build trust and cooperation between patients, families and the treating team.

Patient Rights

1. Receive respectful, dignified care without unlawful discrimination.
2. Receive understandable information about your health, treatment plan, anticipated benefits, risks and appropriate alternatives.
3. Participate in treatment decisions, ask questions and seek clarification before consenting to procedures.
4. Have your privacy and health information confidentiality respected in accordance with applicable laws and policies.
5. Know the identity and role of the professionals involved in your care.
6. Receive information about admission, discharge, follow-up procedures and applicable costs.
7. Raise concerns or complaints without retaliation or any adverse effect on the quality of care received.
8. Receive information about procedures for accessing or requesting copies of medical records in accordance with applicable regulations.

Patient and Family Responsibilities

1. Provide accurate health information, medical reports, medication lists and known allergies to the best of your ability.
2. Inform your care team of changes in health or difficulties following the care plan.
3. Respect staff and other patients and follow the facility’s safety rules.
4. Ask questions when instructions or program expectations are unclear.
5. Follow medication, exercise and follow-up instructions, or explain barriers to doing so.
6. Attend appointments or notify the team when rescheduling or cancellation is needed.
7. Look after equipment and facilities and follow infection prevention guidance.